> For the complete documentation index, see [llms.txt](https://kb.inflightaddon.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.inflightaddon.com/tech-support/troubleshooting.md).

# Troubleshooting

## Installation/Operation Issues

If you're encountering problems with installing, reinstalling, or running inFlight, follow these steps to fully clean and reinstall the inFlight addon:

1. Navigate to the following directory:\
   `C:\Users\[YourUsername]\AppData\Local\Apps\2.0\`\
   \&#xNAN;*(Replace `[YourUsername]` with your actual Windows username.)*
2. In this folder, search for **inFlight Console**.
3. Once you locate `inFlight Console.exe`, right-click on it and choose **Open file location**.
4. In the File Explorer window that opens, move one level up to the parent directory, then delete the entire folder.
5. Additionally, you can try uninstalling inFlight from the **Installed Apps** section under **Settings > Apps** in Windows.

## Entire UI Not Visible

If you’re experiencing issues where the full inFlight addon UI is not visible (for example, parts of the **Console screen** or **Flight Status screen** are cut off), this is usually caused by the current zoom level.

### How to Fix It

Follow these steps to adjust the zoom:

1. **Hold down the Control key** on your keyboard.
2. **Scroll your mouse wheel** while continuing to hold the Control key.
3. Adjust until the UI is fully visible at your desired zoom level.

### Tip

If you accidentally zoom too far in or out, repeat the steps until the UI returns to a comfortable size.

## Other Operational Issues

If you're experiencing issues with the inFlight addon—such as missing sounds or voices, incorrect trigger behavior, or other unexpected behavior—please follow these steps:

1. **Reset all settings to default.**
2. **Log out of the app**, then log back in to reinitialize it with the updated settings and your login information.

If the issue persists after these steps, please contact our support team at **<inflight@double5media.com>** for further assistance.