Troubleshooting
Answers to common issues.
Installation/Operation Issues
If you're encountering problems with installing, reinstalling, or running inFlight, follow these steps to fully clean and reinstall the inFlight addon:
Navigate to the following directory:
C:\Users\[YourUsername]\AppData\Local\Apps\2.0\(Replace[YourUsername]with your actual Windows username.)In this folder, search for inFlight Console.
Once you locate
inFlight Console.exe, right-click on it and choose Open file location.In the File Explorer window that opens, move one level up to the parent directory, then delete the entire folder.
Additionally, you can try uninstalling inFlight from the Installed Apps section under Settings > Apps in Windows.
Entire UI Not Visible
If you’re experiencing issues where the full inFlight addon UI is not visible (for example, parts of the Console screen or Flight Status screen are cut off), this is usually caused by the current zoom level.
How to Fix It
Follow these steps to adjust the zoom:
Hold down the Control key on your keyboard.
Scroll your mouse wheel while continuing to hold the Control key.
Adjust until the UI is fully visible at your desired zoom level.
Tip
If you accidentally zoom too far in or out, repeat the steps until the UI returns to a comfortable size.
Other Operational Issues
If you're experiencing issues with the inFlight addon—such as missing sounds or voices, incorrect trigger behavior, or other unexpected behavior—please follow these steps:
Reset all settings to default.
Log out of the app, then log back in to reinitialize it with the updated settings and your login information.
If the issue persists after these steps, please contact our support team at [email protected] for further assistance.
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